No Active CRM Connection - issues I should expect? (Live Chat not triggering)”

quick question. I’m seeing the “No active CRM connection” message, and I’m trying to figure out what types of things normally break when that’s happening. What’s confusing me is that my voice agent seems to work fine, but one of my live chat website agents won’t trigger any AI responses when a new visitor starts a convo. No reply at all. So I’m not sure if that’s because of the CRM connection issue or something else I’m missing.

I do have a help ticket open inside my GHL account (not with Assistables directly), but while I’m waiting, I’d love to know: Does the missing CRM connection usually affect live chat specifically? And is there anything simple I should double-check on the chat widget setup? thx!

6 comments