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51 contributions to Technician Find Community
0 likes • Jul 30
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Brian's tech takes the same month off every year.
Same month. Every year. And every year he worked around it. Not this year. A Vo-Tech instructor is covering the month. Fully master certified. He teaches all year and gets three months off every summer. Brian didn't advertise to replace his vacationing tech. He runs a route. Quick lubes in his area. Donuts. Pizza. He's been doing it for years. They send him the work they can't handle. He isn't asking them for favors. He's useful to them first. And every one of them knows he's looking. One of them mentioned the instructor. The instructor is already in the shop a couple of days a week, learning their systems. He'll be up to speed before the month starts. He picks up summer work. Brian solves a problem he's had every year. And it lines up again next summer. The tech's month off doesn't move. Neither does the school calendar. Brian didn't get lucky. He built a route, made himself useful, and told everybody what he needed. Quick lubes. Parts stores. Tool truck. Anybody who sees technicians all day and isn't competing for them. You already have a route. You've never told anybody on it what you're looking for. And if you've asked and nothing came back, you asked too early. Nobody hands you a lead because you asked. The donuts and pizza got him known. Taking care of their customers made them look good for knowing him.
0 likes • Jul 28
@Brian Nerger is the GOAT! ⚡️
You Don't Have an Applicant Quality Problem
There, I said it! The applicants aren't usually the problem. I know that isn't what you want to hear. But nearly every time an owner tells me the candidates are garbage, we find out nobody ever opened them or at least never reviewed and processed them correctly. I've written about this before. I'm writing about it again because I watched it happen twice in the last two weeks. Two shops, both ready to blow up a campaign that was working fine. This one keeps costing people hires. So we're going to cover it again. Here's how it sounds when it starts. "Nobody qualified is applying." "No one wants to do this kind of work anymore." "I've exhausted all other options and I don't know what else to do." So the ad gets changed. Then changed again. Then the pay goes up. Then the town takes the blame. Sit with this one for a second. "Nobody good is applying" is a check engine light. It is not a diagnosis. You would never quote a customer a repair based on how he described the noise over the phone. You'd get hands on the vehicle. You'd pull codes. You'd watch live data. You'd verify before you replaced a part. Hiring is the one system in your building where you accept the phone call description and start throwing parts at it. WHERE IT ACTUALLY BREAKS Most owners are judging applicant quality from email notifications. The automatic ones. A name. Maybe a resume snippet. Often nothing you could make a decision from. The notification is a window. The account is the shop floor. You are standing in the parking lot deciding whether the bay is clean. Last month an owner told me his campaign was dead. Nothing coming in. Ready to pull it. @Christi Warren on my team got on a screen share and opened the account with him on the phone. Twenty-two applications he had never opened. Three he would have hired. Now here is the part that stings, and it's the reason I keep writing about this. The owner usually isn't the one reviewing. He handed it to a manager. A service advisor. His wife. Somebody who has forty other things on the list.
You Don't Have an Applicant Quality Problem
1 like • Jul 9
Great post, @Chris Lawson .
So I just ate it on the stairs at the beach in Oceanside.
Not a little stumble. A full send. Went down hard enough that my phone left my hand, cleared two steps, and kept going. I watched it bounce away like even it didn't want to be associated with me. Hand torn up. Leg torn up. And the first clear thought in my head, before any of the pain registered, was not "am I hurt." It was "how many people just saw that." The answer was a lot. The beach was packed. And the stretch right in front of me happened to be a row of very attractive women in bikinis, because of course it was. That's just how the math works when you're bleeding and trying to locate your phone. I'm not gonna lie to you. The version of me from a few years ago grabs the phone, does the fake "I'm fine, totally meant to do that" wave, and speed-limps straight to the car. Workout canceled. We don't talk about this again. But I'm standing there doing the math on the slink-away, and it just hit me that walking off bleeding would somehow be more embarrassing than what already happened. Like the fall was an accident. Quitting would've been a decision. So I got up. Wiped the blood on my shorts. And finished the run. In front of everybody. Looking exactly as graceful as you'd imagine. Anyway. We've all got a moment like this. Fell flat, whole world watching. What's yours? Tell me I'm not the only one. P.S. Phone lived. My dignity did not. Pics below after I got home and swabbed the wounds with iodine, you're welcome.
So I just ate it on the stairs at the beach in Oceanside.
2 likes • Jun 18
First of all, I am glad you and the phone both survived. 😂 Second, “how many people saw that?” being the first thought is way too real. Pain can wait. Public embarrassment clocks in immediately. And honestly, finishing the run after that deserves respect. Bleeding, humbled, and still moving forward is basically the most accurate life metaphor ever. My version was tripping in a parking lot, trying to play it cool, then realizing I had dropped everything I was carrying like a yard sale with legs. No injuries, just instant emotional damage. Glad your phone lived. RIP dignity. 😂
1 like • Jun 20
@Eddie Lawrence I. Am. Giggling. 🤭
He got 7 qualified techs to respond in ONE day (steal the exact ad inside)
Let me tell you a quick story. A few months back, I got a text from Jeff Lee. He and his wife Amy own J&R Service Center—three shops, including a motorsports division. His message? "That ad got five responses in one day. Between 15 and 30 years of experience. You might wanna spread that around, bud. It definitely hits the buttons." Two minutes later, another text: "Two more just came into the inbox. That's seven. Over 10 years experience." Now look—that doesn't happen every day. That's an outlier for sure. But here's what's NOT an outlier: Ads that stand out get responses. Ads that look like everyone else's get ignored. Go search Indeed right now. Type in "automotive technician in [your city]" You'll see 380+ jobs that all look EXACTLY THE SAME. Same boring headlines. Same "requirements first" structure. Same invisible, forgettable copy. Meanwhile, the techs you actually want? They're scrolling past all of it. So I put together something special for you. Inside the classroom, you'll find: → A 16-minute video walkthrough showing you exactly how the ad that got those 7 responses was built—section by section → The actual swipe-and-deploy template you can customize for your shop → A custom AI tool (Mini Travel Brochure) that writes the relocation section if you're open to hiring outside your area → Another AI tool (Tech Ad Tuner) that diagnoses what's wrong with your current ad and shows you exactly how to fix it Your ad is usually the first impression a technician has of your shop. It's the highest-leverage thing you can work on if you're serious about attracting real talent. Go grab these tools and write something that makes a tech stop scrolling. 📍 Find it all in the classroom under "Grab a technician ad template that works!" Remember—techs aren't reading every word. They're scanning. They're deciding in seconds whether you're worth their time.
He got 7 qualified techs to respond in ONE day (steal the exact ad inside)
1 like • Jun 17
@Chris Lawson This is GOLD.Thank you, sir.
1-10 of 51
Christi Warren
4
70 points to level up
@christi-warren-7376
Client Success Manager | Building relationships and providing ongoing support to ensure client satisfaction.

Active 5h ago
Joined Oct 21, 2025
Texas
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