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RIA Operators

1.1k members • Free

3 contributions to RIA Operators
Client Identity Verification via SMS OTP
Our firm is working on strengthening our cybersecurity and would like to implement an identity verification tool to use with clients. With the increase in hackers using A.I. to impersonate voices and spoof phone numbers, we would like to use a tool to send clients a SMS verification code when they call in with requests and verify the code. We found Twilio Verify, but after digging more into the tool, it seems that it is just an API tool that requires you to code it into an existing website/app or use 3rd party vendors with it. It just seems much more complex than we would prefer. I would love to see what other RIA firms are doing to verify client identities and what tools are being used for SMS OTP verification.
0 likes • Dec '25
Most RIAs skip tools like Twilio because, as you noted, they require custom development. Many firms tend to lean on stronger call back procedures, client passphrases for money movement, and the MFA controls already built into the custodians. Those steps do more to stop voice spoofing and social engineering than a basic SMS code. If your firm wants to shore this up, our firm, Obsydian, helps teams review their workflow, spot weak points, and build a clean and reliable identity verification process that fits how advisory teams actually operate. Happy to connect if a deeper review would be useful.
Start Here
*It has been a while since we started this community, so we thought it is a great opportunity for everyone to reintroduce themselves! For those of you who are new WELCOME to the RIA Operators community. The goal of this community is to connect with other RIA Operators, Owners, Founders and CSA’s to learn and grow from one another. Start by checking out these links: - Classroom - Calendar - Monthly Value Calls - Work with Simplicity Ops We want this space to be a network of resources for you. So, please comment below and introduce (or re-introduce) yourself. Let us know: 1. Where are you from? 2. What type of Advisory firm do you work at? 3. What’s your biggest pain point right now in your firm? See you in the comments!
5 likes • Oct '25
Hi All - I’m a Fractional CIO and technology services leader helping RIAs modernize IT with compliance in mind - based out of the Kansas City metro. I help regulated advisor firms who are looking to address any number of the typical tech related challenges that come up day-to-day in this industry. My team and I have decades of tech and financial services experience and can help in these areas: - Strategic Advisory: fractional CIO leadership, scalability and cost reviews, MSP and vendor audits, tech stack rationalization with ROI focused roadmaps. - Infrastructure & Cybersecurity: independent IT risk reviews, CIS and NIST aligned security programs, Business Continuity and DR, M365, identity and endpoint hardening, vendor risk oversight. - Compliance & Governance: exam readiness reviews, surveillance and archiving stack evaluation, policy and procedure development, governance that ties daily operations to regulatory requirements. - Data & Insights: data strategy and governance, warehouse and pipeline design, executive dashboards, reporting automation, practical AI with controls that satisfy auditors, platform/data integrations. Running an RIA is hard, and so is IT. If you want cleaner controls, fewer exam surprises, simpler operations, and leadership visibility that links risk, performance, and cost, let’s talk.
Cybersecurity Tech Stack - VPN Needed?
Currently we are using RIAWorkspace for IT and Microsoft Defender/Advisor Armor for cybersecurity. What are other operators using and does your stack include a VPN? I'm also down to Dashlane, 1Password, and Keeper for a PW management tool. What has been the group's experience with these?
Poll
7 members have voted
0 likes • Oct '25
@Andrew Morales - Hi Andrew, nice to meet you! I've got experience with Advisor Armor and would be happy to talk more about it with you sometime if you're interested along with any other questions you might have related to IT Infrastructure/Cybersecurity/IT Compliance. Have a ton of experience helping firms in these areas.
1-3 of 3
Aaron Payne
2
15points to level up
@aaron-payne-8016
Over two decades of experience as an IT infrastructure and cybersecurity specialist, particularly supporting financial firms.

Active 67d ago
Joined Oct 8, 2025
ENTJ
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