✅ Proven Systems and Procedures: Learn how to implement the same operational systems that allowed a hospitality group to grow into a $100 million/year business. From staff training to service, loyalty programs, CX and more. this course will guide you through every aspect of running a successful restaurant. ✅ Team Accountability and Efficiency: Discover how to build a high-performing team by creating clear roles, responsibilities, and accountability measures. You'll learn how to reduce turnover, improve communication, and create a culture of excellence. ✅ Customer Experience (CX) that Drives Loyalty: Master the steps of service that turn first-time guests into loyal regulars. Learn how to create an unforgettable experience at every touchpoint — from the moment a customer walks in the door to the moment they leave. ✅ 15–35% Profit Maximization Strategies: Get insights into how to increase revenue by optimizing your menu, reducing waste, managing labor costs, and implementing effective upselling techniques. ✅ Standardized Management Practices: Learn how to create a structure that empowers your managers to take ownership of the business, so you can focus on growth rather than getting stuck in day-to-day operations.