World-Class Hospitality is a step-by-step course designed to help restaurant owners eliminate inconsistency, inefficiency, and lost revenue by implementing proven systems. ✅ Part One: Hospitality Procedures – Master operations ✅ Part Two: Growth & Profitability – Based on Jon Taffer’s formula for restaurant and bar success. Stop losing money to disorganization and missed opportunities. This course gives you the blueprint to build, scale, and sustain a world-class hospitality business.

In this section, you’ll get access to a Standard Operating Procedures (SOP) checklist, built from the World-Class Hospitality Systems course. The list is designed to eliminate inefficiencies, ensure consistency, and improve team performance in your restaurant. From opening and closing to service standards and compliance, these will help you create a smooth, organized, and profitable operation. Implement these systems and start seeing immediate improvements in customer experience.

Creating a world-class customer experience is the key to turning first-time guests into lifelong regulars. This handbook provides a detailed breakdown of how every role—managers, bartenders, servers, and hosts—can elevate service, exceed guest expectations, and foster loyalty. Here we will use a combination of methods found in Unreasonable Hospitality by Will Guidara, Bar Success by Jon Taffer, and our own unique experience to elevate your business to have global appeal.