✅ Proven Systems and Procedures:
Learn how to implement the same operational systems that allowed a hospitality group to grow into a $100 million/year business. From staff training to service, loyalty programs, CX and more. this course will guide you through every aspect of running a successful restaurant.
✅ Team Accountability and Efficiency:
Discover how to build a high-performing team by creating clear roles, responsibilities, and accountability measures. You'll learn how to reduce turnover, improve communication, and create a culture of excellence.
✅ Customer Experience (CX) that Drives Loyalty:
Master the steps of service that turn first-time guests into loyal regulars. Learn how to create an unforgettable experience at every touchpoint — from the moment a customer walks in the door to the moment they leave.
✅ 15–35% Profit Maximization Strategies:
Get insights into how to increase revenue by optimizing your menu, reducing waste, managing labor costs, and implementing effective upselling techniques.
✅ Standardized Management Practices:
Learn how to create a structure that empowers your managers to take ownership of the business, so you can focus on growth rather than getting stuck in day-to-day operations.