──────────────────────── ROLE OVERVIEW ──────────────────────── Role: Leads post-sale success for large enterprise customers by driving adoption, renewals, expansions, and measurable value from an AI-powered behavior change platform. ──────────────────────── APPLY ──────────────────────── https://ats.rippling.com/thriveglobal/jobs/96a73671-a1d6-4a6b-a7e4-cf408fc49dd3 ──────────────────────── COMPENSATION & WORK DETAILS ──────────────────────── Salary: $136,000–$165,000 annually + bonus + equity Pay Type: Salary + Variable Work Type: Full-Time Location: [US Only] ──────────────────────── KEY TASKS ──────────────────────── Key Tasks: enterprise account ownership, customer adoption and optimization, executive stakeholder management, renewals and expansion collaboration, business reviews and value reporting, customer advocacy, cross-functional product feedback, process and scale initiatives ──────────────────────── QUALIFICATIONS ──────────────────────── Qualifications: enterprise customer success leadership, global multi-country deployments, executive communication and escalation management, $500k–$5M deal experience, NPS and churn ownership, strong analytics and project management, process-building mindset ──────────────────────── TOOLS & CLIENT ──────────────────────── Tools: Client Type: [Enterprise Organizations] ──────────────────────── ROLE TAGS ──────────────────────── Category: [Client Success] Sub-Category: [Customer Success Leadership], [Enterprise SaaS], [Account Management], [Wellbeing Tech] ──────────────────────── BROWSE SIMILAR ROLES ──────────────────────── Job Title Search: https://www.skool.com/virtual-assistant-8842/-/search?q=Principal%20Customer%20Success%20Manager Category Search: https://www.skool.com/virtual-assistant-8842/-/search?q=Client%20Success