[Hiring] [Remote Work] [Client Success] Principal Customer Success Manager

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ROLE OVERVIEW

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Role: Leads post-sale success for large enterprise customers by driving adoption, renewals, expansions, and measurable value from an AI-powered behavior change platform.

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APPLY

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https://ats.rippling.com/thriveglobal/jobs/96a73671-a1d6-4a6b-a7e4-cf408fc49dd3

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COMPENSATION & WORK DETAILS

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Salary: $136,000–$165,000 annually + bonus + equity

Pay Type: Salary + Variable

Work Type: Full-Time

Location: [US Only]

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KEY TASKS

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Key Tasks: enterprise account ownership, customer adoption and optimization, executive stakeholder management, renewals and expansion collaboration, business reviews and value reporting, customer advocacy, cross-functional product feedback, process and scale initiatives

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QUALIFICATIONS

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Qualifications: enterprise customer success leadership, global multi-country deployments, executive communication and escalation management, $500k–$5M deal experience, NPS and churn ownership, strong analytics and project management, process-building mindset

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TOOLS & CLIENT

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Tools:

Client Type: [Enterprise Organizations]

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ROLE TAGS

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Category: [Client Success]

Sub-Category: [Customer Success Leadership], [Enterprise SaaS], [Account Management], [Wellbeing Tech]

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