──────────────────────── ROLE OVERVIEW ──────────────────────── Role: Owns and scales success for mid-market customers by driving multi-product adoption, retention, and expansion while shaping the customer journey in a fast-growing SaaS platform. ──────────────────────── APPLY ──────────────────────── https://jobs.lever.co/ethena/f4f255a7-82a5-42a8-8ad4-9729383f18b1 ──────────────────────── COMPENSATION & WORK DETAILS ──────────────────────── Salary: $120,000–$150,000 OTE annually Pay Type: Salary + Variable Work Type: Full-Time Location: [US Only] ──────────────────────── KEY TASKS ──────────────────────── Key Tasks: customer onboarding and adoption, multi-product success strategy, account health analysis, renewal and retention management, expansion opportunity identification, executive stakeholder management, product feedback loop, customer journey design ──────────────────────── QUALIFICATIONS ──────────────────────── Qualifications: customer success experience with mid-market accounts, multi-product SaaS renewals, strategic relationship building, data-driven account management, CRM discipline, cross-functional collaboration, builder mindset ──────────────────────── TOOLS & CLIENT ──────────────────────── Tools: [Salesforce] Client Type: [Mid-Market Companies] ──────────────────────── ROLE TAGS ──────────────────────── Category: [Client Success] Sub-Category: [Customer Success], [Account Management], [SaaS], [Mid-Market] ──────────────────────── BROWSE SIMILAR ROLES ──────────────────────── Job Title Search: https://www.skool.com/virtual-assistant-8842/-/search?q=Mid-Market%20Customer%20Success%20Manager Category Search: https://www.skool.com/virtual-assistant-8842/-/search?q=Client%20Success Sub-Category Searches:

Customer Success Managers, drive customer value realization and renewal readiness, enforce Customer Success playbook execution, manage escalations for ... Pay Type: Annual Salary Work Type: Full-time Location: [US Only] ──────────────────────── KEY TASKS ──────────────────────── Key Tasks: Lead and coach mid-market