[Hiring] [Remote Work] [Client Success] Mid-Market Customer Success Manager

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ROLE OVERVIEW

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Role: Owns and scales success for mid-market customers by driving multi-product adoption, retention, and expansion while shaping the customer journey in a fast-growing SaaS platform.

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APPLY

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https://jobs.lever.co/ethena/f4f255a7-82a5-42a8-8ad4-9729383f18b1

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COMPENSATION & WORK DETAILS

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Salary: $120,000–$150,000 OTE annually

Pay Type: Salary + Variable

Work Type: Full-Time

Location: [US Only]

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KEY TASKS

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Key Tasks: customer onboarding and adoption, multi-product success strategy, account health analysis, renewal and retention management, expansion opportunity identification, executive stakeholder management, product feedback loop, customer journey design

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QUALIFICATIONS

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Qualifications: customer success experience with mid-market accounts, multi-product SaaS renewals, strategic relationship building, data-driven account management, CRM discipline, cross-functional collaboration, builder mindset

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TOOLS & CLIENT

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Tools: [Salesforce]

Client Type: [Mid-Market Companies]

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ROLE TAGS

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Category: [Client Success]

Sub-Category: [Customer Success], [Account Management], [SaaS], [Mid-Market]

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