[Hiring] [Remote Work] [Customer Success] Manager, Customer Success (Mid-Market)

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ROLE OVERVIEW

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Role: Lead and develop a mid-market Customer Success team to drive customer value realization, retention, and renewal readiness across a scaled SaaS portfolio.

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APPLY

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https://sai360.bamboohr.com/careers/174

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COMPENSATION & WORK DETAILS

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Salary: $105,000 - $135,000 plus bonus or commission

Pay Type: Annual Salary

Work Type: Full-time

Location: [US Only]

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KEY TASKS

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Key Tasks: Lead and coach mid-market Customer Success Managers, drive customer value realization and renewal readiness, enforce Customer Success playbook execution, manage escalations for at-risk accounts, partner with Account Management on renewals and expansion, monitor customer health and performance metrics, collaborate cross-functionally with Sales, Product, and Operations, improve processes and tooling scalability

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QUALIFICATIONS

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Qualifications: 6+ years in Customer Success or related customer-facing roles, 3+ years people management experience, experience managing scaled portfolios, proven retention and renewal success, strong stakeholder communication skills, analytical mindset, cross-functional collaboration experience, familiarity with Salesforce and Customer Success tools, SaaS experience preferred

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TOOLS & CLIENT

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Tools: Salesforce, Customer Success platforms, SaaS tools

Client Type: Mid-Market B2B

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ROLE TAGS

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Category: [Customer Success]

Sub-Category: [Mid-Market] [SaaS] [People Management] [B2B]

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