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Welcome to The Breakroom
A place where retail workers of all levels can come, learn, share and cope! (Yes, we all know how hard it can be!) My name is Matty Mac. After 30+ years in the retail industry, I have seen and done it all. I started my retail career stacking shelves at the local grocery store, and I have owned retail stores... and Every Position in between! I am here to guide you, mentor you, and even give you a friendly shoulder to cry on. So buckle up, get involved and lets make working retail something to be proud of! Lets start by posting a "Welcome to your store" (metaphorically) Tell us all a little about who you are, where you are from and where you currently sit in your own retail journey!
Tuesday sets the tone.
Monday is planning. Tuesday is execution. Energy drops mid-week when there is no direction. So give your team one. Today, focus on three things: • Lift yesterday’s conversion by 2 percent • Attach one extra add-on per staff member • Coach one behaviour live on the floor Small targets create movement. Movement builds momentum. Do not wait for the weekend rush. Build your numbers now. Strong weeks are built on disciplined Tuesdays. What is your team focused on today? #RetailLeadership #StoreManagement #RetailPerformance #TeamMotivation #RetailCoaching #ShopFloorLeadership
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Tuesday sets the tone.
so knowledgeable
All so right Makes meetings awkward Makes bad habits obvious Makes me look switched on Ian
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Angty Customer
I had an Angry Customer today l tried to get her to reason but she was yelling it was not good Then l remembered the angry Customer Script So l put in practice l Acknowledge her by saying why l completly understand why she is upset Align with lets see if we can get this sorted out Act right now l can do this for you Close with Positivity She did calm down l did thank her for her patience for giving me the chance to fix the problem So glad for the outcome Ian
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New Challenges
Hi I am happy to join this group I have a love for retail Worked in various Department Stores Every day is different with new challenges l look forward to learn new skills with fresh ideas
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