7d • Breakroom - Chat
Angty Customer
I had an Angry Customer today l tried to get her to reason but she was yelling it was not good
Then l remembered the angry Customer Script
So l put in practice l Acknowledge her by saying why l completly understand why she is upset
Align with lets see if we can get this sorted out
Act right now l can do this for you
Close with Positivity She did calm down l did thank her for her patience for giving me the chance to fix the problem
So glad for the outcome
Ian
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Angty Customer
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