All so right Makes meetings awkward Makes bad habits obvious Makes me look switched on Ian

I had an Angry Customer today l tried to get her to reason but she was yelling it was not good Then l remembered the angry Customer Script So l put in practice l Acknowledge her by saying why l completly understand why she is upset Align with lets see if we can get this sorted out Act right now l can do this for you Close with Positivity She did calm down l did thank her for her patience for giving me the chance to fix the problem So glad for the outcome Ian

Hi I am happy to join this group I have a love for retail Worked in various Department Stores Every day is different with new challenges l look forward to learn new skills with fresh ideas

Retail Manager and Organiser Dealing with customers can be sometimes difficult and Rewarding Always good to learn different activities and ways to improve skills

New week. Clean slate. Before the doors open, give yourself 10 minutes to do this: • Pick ONE product category to focus on today • Brief staff on ONE clear selling message • Decide ONE add-on everyone must offer • Set ONE simple target (units, attachments, bookings) • Remind the team why their role matters Most stores try to fix everything at once. Strong stores win by improving one thing per day. Small daily actions compound fast: • Better conversations • Higher conversion • More confident staff • Cleaner stock flow • Fewer missed opportunities If your Mondays feel reactive, it’s because there’s no structure.