🚨 He caught a competitor poaching on his lot.

Had a conversation with a shop owner that got my blood pressure up.

A competitor—a dealer employee—literally walked onto his property and tried to recruit one of his techs while the guy was on break.

Just... showed up. On his lot. Talking to his people.

Here's my take:

That's not "recruiting." That's trespassing wrapped in desperation.

And here's the thing—if they'll do that to you, they'll do it to their own people too.

That's not a culture.

That's a churn machine.

What this shop owner did immediately:

→ Told the team: "If anyone approaches you on our property, bring it to management. No drama—just info."

→ Made it crystal clear: "You're not in trouble. We just need to know."

→ Had a calm, professional conversation with the business that pulled this move: "Do not come on our property again. Contact me directly if you want to talk."

No shouting. No threats. Just clear boundaries.

But here's the real lesson:

The only long-term protection from poaching isn't policies or signage or confrontation.

It's culture + clarity + communication.

If your techs know what they have, know they're valued, and know you're invested in their future—some guy in a polo shirt wandering onto your lot isn't a threat.

He's a reminder of what they don't want.

Now I want to hear from you:

What would you do if a competitor tried to poach one of your techs—especially on your property?

Drop your playbook 👇