What’s the biggest tip you’ve ever received? Tell us:
• How much was it?
• What happened?
• What was the biggest lesson you learned?
I’ll go first. My biggest tip was $600 while working on a Disney cruise. One of my guests had just won a large cash prize onboard. Later that evening, he walked into the dining room calling my name.
He had been one of my guests throughout the cruise, and that night he left me a $600 tip. The biggest lesson? Guests may forget what you say and what you sell, but they never forget how you make them feel. Your turn.
See you on the floor.