This week you will handle one high-stakes work situation.
Explain it in a clear, calm, and structured way.
Scenario 🚨
🧑💼 You work as a customer support assistant.
📄 A client is expecting an important document today.
❌ You realise you sent the wrong file earlier.
⚠️ If this isn’t fixed quickly, the client may complain and it will fall back on the team.
📢 You need to update your manager.
🎥Task:
Record a 45–90 second video explaining the situation as if you are speaking to your manager.
Cover 👇
• What happened
• Why it matters
• What you will do next
Focus 🧠
• Stay calm
• Keep it simple
• Short sentences
📥 Attach your video in the comments below.