One of the single skills that helped me the most as a sales rep is the ability to buy time.
Sometimes your prospects will say things, do things that throw you off guard.
And you need a way to create space and time so you can think about what to ask next or what to do now.
When in doubt, I use these three questions to open up more time.
- Tell me More about that
- What do you mean that?
- How long has that been going on for?