Need urgent advice 🥺 missing print! · Poster Print on Demand

Need urgent advice 🥺 missing print!

Hi everyone, I had an Etsy order placed on 28th November - I sent it to printshrimp the same day. They have just messaged saying they never received their order, and I’ve checked the Royal Mail tracking details and Royal Mail also never received it from the printer! They’ve said they ordered it with enough time to receive for Christmas and now I doubt they will. I’m so nervous about getting a bad review as I’ve only had 8 orders so far 😔 I’ve responded the best I can, but they are obviously really upset! I’ve reported an issue with printshrimp but probably too late anyway. please advise!!

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