Hey,
I've been thinking about the common issue with invoices not being paid on time, or not at all. Guidelines on this subject usually converge to the same playbook: reminders, dunning flows, escalation, incentives.
It makes sense, but it also gets complex quite fast. Most of it still revolves around chasing people to pay.
I'm exploring a much narrower angle:
Instead of improving dunning, reduce friction in the payment step itself. Think payment links, QR codes, simple payment page linked to an invoice ...
In your experience, do frictionless payments actually help with payment collection?