Hi, just wondering who people recommend for albums in Australia - also any comments about customer service if there are problems

I partner with a local garden center each Fall for mini sessions. These are not a big money maker for me but it’s great exposure and I have gotten several full sessions from them. I had them last weekend. They are bit chaotic with each dog having 10-min time slots. For one dog, Ruby, we all missed that her bandana was askew. I sent out the gallery and Ruby’s mom ordered prints through her gallery store. After the order went into production, she asked if I could remove the bandana. I can’t stop the order once it’s in production, but wondered if I should do anything else for her? Should I try editing the photo and send her a low-res digital? Or just leave it and tell her I can’t edit the order? Or edit the photo and re-order the prints? Maybe I am overthinking this. I am not even sure I can remove the bandana 😂

Hey, I'm looking for some unique keepsakes and a good quality print lab. Any recommendations would be greatly appreciated.

So I mentioned I attended a Bootcamp recently, and one of the speakers, Anthony Vizzari, absolutely blew me away. To give you context, Anthony is the Senior Vice President at Seventh Level, working alongside Jeremy Miner (the founder of the NEPQ method). He’s trained over 100,000 people around the world on how to sell using emotional intelligence and human behaviour, not pressure. He’s also spoken on major stages with names like Russell Brunson, helping businesses grow through connection-based selling. But what stood out to me most was how human his approach felt. Here are some of the key takeaways that really stuck with me: 1. Sales is simply change. Selling isn’t about convincing or closing. It’s about helping someone move from where they are now to where they want to be. For us as photographers, that means we’re not selling photos, we’re helping clients move from wanting memories to having them on their walls. 2. Sales is something you do for people, not to them. If you believe your service genuinely improves lives, then not selling it is actually doing people a disservice. 3. People buy with emotion, not logic.When people hesitate, it’s usually fear or overwhelm, not price.They’re deciding based on how they feel, then justifying it later with logic. 4. The tone of your voice matters more than your words.Your energy sets the emotional tone for the conversation. Soft, curious questions build trust faster than perfectly-worded scripts ever will. 5. Use a ‘familiar tone’ to lower defences. People dislike cold calls because they trigger a stress response. Instead, speak as if you already know them: “Hey Sarah, it’s Ina here. We chatted at the event about your dog, remember?” That instantly relaxes their brain. Even if they might not remember, this will then get their brain thinking about, of did I have that conversation and bring their guard down. 6. Ask better questions that dig deeper. Instead of “What made you want photos?”, try: “When you say you want memories, what does that mean to you?”or“Is there a reason this feels important to do now?” These questions create emotion and connection.