Customer Service Question · Pet Photographers Collective

Customer Service Question

I partner with a local garden center each Fall for mini sessions. These are not a big money maker for me but it’s great exposure and I have gotten several full sessions from them.

I had them last weekend. They are bit chaotic with each dog having 10-min time slots. For one dog, Ruby, we all missed that her bandana was askew.

I sent out the gallery and Ruby’s mom ordered prints through her gallery store. After the order went into production, she asked if I could remove the bandana.

I can’t stop the order once it’s in production, but wondered if I should do anything else for her? Should I try editing the photo and send her a low-res digital? Or just leave it and tell her I can’t edit the order? Or edit the photo and re-order the prints? Maybe I am overthinking this. I am not even sure I can remove the bandana 😂

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