Hi guys, looking for some ideas on KPIs we can set for our graphic designer for her to be able to get performance based bonuses. Any ideas?

https://www.loom.com/share/3dce18a2c7854910a90e213a81e6abc7?sid=2727805f-9a37-4c42-a9ec-271089dacf78 I want to run through something that happened to me this week. My name is Brandon Leopoldus. I run Leopoldus Law, APC out of Los Angeles. Last Tuesday, I was heading to the Sports Lawyers Association's 49th Annual Conference. I was arriving a day before my associate and I had paid for my associate, got her airline ticket, got my airline ticket, and the hotel reservation. So, after landing, I went to the front desk to check in at our hotel reservations, and there was just ONE hotel room at the conference hotel. So, I'm feverishly looking around. Of course the hotel made the error, not myself, right? EXCEPT... IT WAS MY FAULT. I caused the problem because I was the one setting the hotel reservation! I remember when I made it, it was about 11.30 pm one night. I had had a long day of work, and it was the last day to really get that Conference right, so I rushed through and only made ONE reservation. Luckily, I'm on the board of the Sports Lawyers Association, so by pulling a few strings and working with our Executive Director, I was able to get a room just a few blocks away. It's a nice hotel, but my error caused a lot of turmoil in something that I didn't need to do. That first night, I met up with @Jason Plotkin who lives in Baltimore, and we grabbed a soda pop to catch up. His recommendation, "you gotta share that with the community." So, here I am. It was one of those trigger moments when I realized I needed another VA. We hire VAs to do many different things, such as managing our emails, helping with intake, and maybe getting some other stuff done. I have four of them but not one to handle these things. I told Jason that when I got back, I was going to hire a personal assistant VA, which is exactly what I did this morning.

I have recently added a new VA to my team and am planning to use her as my personal executive assistant. She will be working directly with me and only me. I am all set to give her access to my email and calendar and then I got to thinking. I don't have any sort of background checks, any references or anything else to satisfy myself that she's not going to steal my own or client information. I know that the same thing can be the case when we hire in-person staff and I've had some bad experiences in that regard in the past. When we hire in-person staff, we usually have them sign a non-disclosure agreement and an additional document about online security and we do a background check. I could obviously do the same thing with her, but I don't know how I'd ever enforce something like that with a person in the Philippines and I'm not sure about background checks for foreign nationals. At any rate, I'm looking for any insight any of you can provide as to how you handle this issue.

Hired my first VA today, excited about that. I'm trying to delegate my email inbox to them so they can read and respond to emails. I've run into an issue though, the button/feature to do that is just not appearing in my buisness account. The option to do this is available in my personal mail settings but not the work gmail. Kinda stumped on how to proceed. I don't want to give the VA the actual password to the email account.

We are looking to hire a general graphic designer to handle creating print handouts, online advertisements, social posts, ebooks, product mockups etc. Any recommendations on what the Upwork job description should be?