Start here & FAQs · Mastering.com Members Club

Rob Mayzes

🚀

Dec '25 (edited) • General discussion

Start here & FAQs

Welcome to any new members! Stoked to have you here 🎉

✅ Premium Members Start Here ✅

If you're a Premium Member, please watch the full Start Here course before you do anything else:

https://www.skool.com/mastering/classroom/de802fd9?md=65e2c1b717dd47bf9ba4416487958d2c

🚨 Frequently Asked Questions 🚨

➡️ I registered for a free event, where do I get the Zoom link and full info?

Navigate to the Calendar tab then click the event you want, it will open a popup with all the info and a button to add it to your personal calendar.

➡️ How do I manage my membership and billing?

All support and billing is handled via our help desk at support.mastering.com

If you joined via the Mastering.com website or through a free trial (most people), go to that link above, click "Billing" then "Go to Stripe billing"

If you joined via Skool, see this help doc: https://help.skool.com/article/99-how-to-cancel-my-subscription-to-a-community

➡️ Where can I find the resources for the Mixing & Mastering Cheat Sheet Binder?

If you bought a physical copy, you will get a confirmation email once it has been dispatched. For digital copies, check your inbox for the email with subject "Order Confirmation" then click the link inside.

For the full breakdown course, go to Courses tab here in Skool then click on Mixing & Mastering Cheat Sheets. Here is a direct link: https://www.skool.com/mastering/classroom/edf13df1

Members get access to the digital copy for free, which is located in the Digital Downloads lesson in the Start Here course: https://www.skool.com/mastering/classroom/de802fd9?md=98836ef6593242a0b3f1314ac7b50470

➡️ Where do I book mentor calls & check-ins?

As a VIP member, you can book one Check-in session per calendar month for one on one mentoring. The sessions are in 15 minute increments and are for asking questions or reviewing tracks you are working on, both assignments from the curriculum and personal music. These sessions are open to members to join and view to learn from watching the mentor sessions.

You can book here: https://www.skool.com/mastering/classroom/57934705?md=ee483932abd443c4922b05f789b4bf93

Please read this doc carefully for full instructions: https://docs.google.com/document/d/1TWVySVsg6QyOED7G9CVf8HtwAxDWHRSzy5ggTMwm0wU/edit?tab=t.0

➡️ Am I limited to one mentor call per month? How does that work?

Correct, your mentor call resets based on the calendar month moving forward, instead of a rolling month-long period from your join date.

In other words, you can book a mentor check-in once per calendar month. If you try to book more than that, the call will automatically be cancelled.

➡️ What if I want to book more than one call per month?

You can book additional sessions on a pay-per-session basis here.

➡️ How do I use my old credits?

If you were a member in 2024 or earlier, you might still have some credits left from the old system. Message Nick Allegro in Skool and ask to book a session, he will let you know how many credits you have left and get you booked.

Any other questions, comment below and tag me!

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Start here & FAQs