Bad customer · Lawn Care Business Builders

Sep 19 • 🚀NEW

Bad customer

Just delt with the worst customer I’ve ever had. Wrote out an estimate for 2 men 16 hours. We were pulling honey suckle vines that had been left on a boxwood row about 200 ft for over 5 years. Then had to prune a lot of dead out of a fig tree. After me and my helper worked for 4.5 hours client came out and was telling me I wasn’t going to finsh today I could come back and I said ma’am we are already done with the box wood we are headed to the fig tree now there’s no way I don’t finish today. Well she then tells me that we agreed to weed another Shrub that was about 15ft high and 30ft in width. I said No ma’am I have the estimate you clicked Agree on right here this wasn’t quoted. I would have to raise the price $200 for that. Well she said she wasn’t going to pay that to stop what I was doing and she would pay me $300 for 4 hours of work when the job was for $1,200 I said that’s 75 and Hr for me not $75 per man like we agreed. So I packed up my Tools and left. Moral of this post is Always get a signed Contract on Top of the accepted Estimate. Some “Karen’s” will expect us to give them a premium service for little to nothing.

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Bad customer