Assistance Needed with Appointment Confirmation and Notifications

Hello everyone,

I’m encountering an issue and would appreciate your input.

I’ve added the Fitness/MA Dr 1 10-Day Pass Snapshot to my GHL account, and everything works fine until I manually add a lead’s appointment time to the calendar. Here’s what’s happening:

I created a test contact and added the Fitness/MA 10-Day Pass automation (using the +Add button under Automations).
The first message was sent automatically, and everything seemed to work as expected.
However, after manually adding the booking/appointment time and date, I’m not receiving the confirmation SMS message.

Additionally, I’m not receiving the email notification that a new lead has booked an appointment.

To test, I added my personal email address to the sub-account, but unfortunately, no notification email came through.

If anyone has encountered this issue before and knows how to resolve it, please let me know. Your help would be greatly appreciated!

Thank you in advance!

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