Appointment Availability Incorrect/Not Showing
If the hours/days that should be available when booking are not appearing, go through the following trouble shooting steps to resolve them with just a couple clicks:
Checking Calendar Hours/Days
  1. Go into your sub-account, click Settings → Calendars
  2. Locate your Sales Calendar, select the three dots, and click "edit"
  3. Go to tab "(2) Availability, and locate "Office Hours", and check the following potential errors
  • Check that the days you want available are highlighted in blue
  • Check that the hours are using correct meridian designation (AM/PM)
  • Check that the hours are correct for the desired availability
Checking Appointment Slot Settings
  1. Go to tab "(2) Availability, and locate "Appointment Slot Settings", and ensure your desired settings
  • Slot Interval - What interval would you like appointments to be available (30 minutes - every half hours, 60 minutes - every hour)
  • Buffer Duration Between Appointments - If an appointment is scheduled, how long after the appointment ends would the next appointment be available 
Scheduling Notice
  1. Go to tab "(2) Availability, and locate "Scheduling Notice", and ensure your desired settings
  2. If the scheduling notice is set, you will not be able to schedule any appointments prior to the set notice
  • We recommend leaving this blank
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2 comments
Ricky Cupoli
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Appointment Availability Incorrect/Not Showing
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