I helped one of our non-performing accounts negotiate a discounted payoff on Friday and received this glowing appreciation (email attached).
It's pretty amazing how much we can impact our borrower's lives when we offer a little compassion & pass some of the discount along (this loan was bought very cheap because of the impact of AB 130 on 2nd liens in California).
And even better - the client who I help close this deal for tripled their money on the deal 🤑