For many issues, I need to be able to retrieve client by their email on the online tools I use :
- Stripe or any payment processor : easy ✅
- ActiveCampaign or any mailing tool : easy ✅
I feel like when a customer is on Skool, he can become unfindable if he changes his name or alter it in any way.
Not the first time I need to ask someone : "What is your name on Skool ?" and it's costing me time.
I think this feature can allow us more flexibility on managing our groups and members.
Don't you think it would be great ? Is there a downside I don't see ?