Live tomorrow: how one ICM runs multiple "agents"

Curtis Hays

10d (edited) • 🛠️ Show Your Work

There is a question that keeps circling: agent, role, folder, LLM, what's actually what.

@Jordan Shaw

(engine, agent, role) gave a pretty darn good answer.

@Scott Smith

follow-up is a great question: how does one ICM runs multiple agents or roles?

Tomorrow, 1:00 PM ET, live on the Watering Hole, I'm pulling up the ICM built to teach exactly this. Dunder Mifflin. Paper company, five rooms, one front desk.

Pam runs the front desk. She routes each request to the room built for it: Jim's for anything touching the account relationship, Oscar's for billing, Kelly's for inbound questions, Angela's for scheduling and process gaps, Creed's for anything that just landed in the inbox and needs filing first. Same LLM under every hat. Different folder, different context, different output, depending on which room picked it up.

Same architecture running my own firm. Duke at the front desk, twenty-some specialist rooms behind him, rebuilt here on a cast most people already know so the mechanic is visible without client folders in the way.

Live only, not recorded.

All are welcome; hope to see you there.

41 comments

Live tomorrow: how one ICM runs multiple "agents"