Accounting Voice AI Agent · Brendan's AI Community

Accounting Voice AI Agent

I need some guidance on a prject I am currently working on for an accounting practice. They have about 4 locations and are in taking too many calls and are looking for an AI voice receptionist to handle all their calls. I created a VAPI voice receptionist for them, the problem is it hallucinates as it has too many tool calls, I then thought of creating a team of voice agents each with a specific task such as booking agent, updating tasks, etc. The problem is the accounting firm is looking for a cheaper option, and I started working with Livekit. They have thousands of recorded calls for me to use to update into the knowledge base of an agent. I really need some guidance from anyone on where to start with this, if they have used livekit before? recorded calls and how to train an agent on them? Honestly on where to start with this project, as I am thinking of taking this and going to other accounting firms as they are giving me a lot of data to train this voice ai agent.

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Accounting Voice AI Agent