Hi everyone! In fitness and in business, you run into setbacks and massive growth moments at the same time. This past two months we have seen a surge in clients that we've never seen before. This is amazing, but with growth always comes growing pains. Some of these pains were felt all around, and I am deeply sorry for any disappointments that have occurred because of our increased workload. I wanted to thank every last one of you for all of the patience you have graciously afforded me and the team as we pushed through these past 8 weeks. I know how frustrating it can be when things don't go perfectly, and you have all been far too kind to me and the team this whole time and I couldn't be more thankful. I also wanted to thank the whole Bjorn team for committing to doing the hard work, pulling extra hours and making up for the challenges we've been through. So many of you have come to me and named a member of the team that has personally gone out of their way for you or someone else and made sure you got the care you needed, and in times when there is massive growth, it means the world to me that they did their best to keep up and help as much as possible. We did make mistakes, but every mistake we catch is an opportunity to improve on what we do. These lessons are painful, but because of them Bjorn will be able to continue to help you and do so far better than ever before. Now, many of the lessons are still to come, but I wanted to leave you with some updates: 1. We have reduced the number of new clients that can join at a time. We have started to book out people's start dates by almost a month with how rapidly names are adding to our list, so going forward we have decided to take on half as many new adventurers at a time as we have in the past, from 15 every two weeks to no more than 8. 2. We are addressing the scheduling error that allowed a few sessions to get a little too big 3. We have added new systems to tackle payment errors. A few people's pauses ended prematurely, and a few accounts were charged by our system incorrectly over the past 2 months. This is not acceptable, so we have added extra work time each week to review and prevent errors of this sort in the future. You need to be able to trust that your investment in your health is safe with us, and a system that charges you incorrectly erodes that trust. 4. We will be adding an extra session time in September, with the possibility of adding more than one 5. They are almost finished renovating the Acupuncture studio! In a few weeks our expansion begins! 6. We now have a whole list of solutions to build to dramatically improve our operations. As we implement these improvements, you'll see more TLC on the floor, faster reactions to needed changes in your programs, and so much more. 7. Tons of courses and videos are not only scheduled, but already being edited— there will be so much more learning opportunities for you as each week goes by~