Product listing got deleted

This morning, I encountered a frustrating issue with my Amazon listing. At 12:04 PM, I received an email stating there was an "Account Policy Violation." When I logged in to investigate, I was shocked to find that my listing had been completely removed, leaving me with over 1,000 units of stranded inventory.

I contacted Seller Support for assistance, but they were unable to help and simply advised me to create a new listing to resolve the stranded inventory. However, the stranded inventory is just a symptom of the real problem.

I don’t understand why my listing was deleted within just a few hours of receiving the policy violation email. The email only mentioned an image issue, and it appears that my product photos may have been automatically reverted to Amazon stock images, which triggered the violation.

It seems there may have been a defect on Amazon’s side that caused the photo reversal, yet I was not given any opportunity to resolve the issue before my listing was removed. Now I’m left stuck with inventory and no listing—an incredibly frustrating situation. Dealing with this has been such a headache that this might be my last inventor order.

Additionally, I check my listing daily and yesterday the correct image was displayed. I am almost certain Amazon had a change or defect that caused this. I am now told I need to create a new listing and all my reviews are gone.

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