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Amz Champions
158 members • $55/m
7 contributions to Amz Champions
Nov 17 •
Awful seller support customer service
Is there a way around the awful seller support who only gives canned responses? I even had an internal escalation ticket opened that also gives canned responses. My listing is getting deleted every day and now permanently deleted.
0 likes • 8d
@Ryan Abad Thanks for the insight. Hazmat has already been ruled out and is not the issue in this case. The Catalog team has confirmed multiple times that there are no Hazmat flags or prohibited keywords associated with the ASIN. Based on the recurring pattern, this appears to be image-related. Over a month ago, I was instructed to remove certain accessories from the main image, which I did. However, the suppression cycle always begins with a policy violation related to listing images. The images are removed first, followed by the listing being deleted shortly after. Additionally, the Catalog team has indicated that there is a backend catalog system issue they are actively trying to identify and resolve. This further supports that the issue is systemic rather than seller-driven.
0 likes • 8d
@Ryan Abad The most frustrating part is the response from Seller Support is always "We are escalating to our internal team". The only substantial update from them was 2 weeks ago, they indicated there is a backend Catalog system issue that they are trying to resolve but then went back to the typical canned response after that. It almost appears that their catalog is still pointing to an old attribute. Here is an example of a policy violation that I am getting daily. I have had over 30 of these in Account Health page and they purged them 2 weeks ago but is building up again. Per our policies, sellers may not change the product’s detail page to become different from the original product listed. Attribute changed: Image I feel like they are not taking this issue seriously because A) They are not looking into it B) List is active (as I am relisting at 5am every morning after it gets deleted at around 3am). Since they sees it active, they don't treat it as high priority. Support is so bad that I am ready to move on from Amazon FBA. This group is amazing but Amazon support is draining my work/life balance.
27d •
Browser Node Deleted
I have an unusual issue where the browse node for my ASIN keeps getting deleted every 2–3 days for the past several weeks. This causes my listing to become essentially unsearchable, both via keywords and any ad campaigns. The listing itself is still active and can be sold if a customer already has it in their cart or if a returning customer purchases via their history, but it is otherwise invisible. This morning, the node was deleted again, and I submitted a browse node update request. According to Amazon, it can take up to 72 hours for the listing to be searchable again. I have lost so much this month dealing with Amazon support/listing deletion/etc. I’ve reached out to Seller Support and the Catalog team multiple times, but no one can explain why this keeps happening or why my node keeps being removed. Has anyone experienced something similar? Any insight into why a browse node would repeatedly get deleted and how to prevent this from happening? Thank you!
0 likes • 23d
Welp. My product listing got deleted. No issues with compliance per Catalog team. Seems there is a policy or catalog issue that is going into a loop on the backend. Opening a ticket with Seller Support is a dead end with no resolution. I opened a Seller Partner Escalation but keep getting the same template response that their Catalog team is investigating the issue. https://sellercentral.amazon.com/seller-forums/discussions/t/b4ac036b-06e9-4829-b4a7-e6d7e4a7c304
Nov 5 •
Product listing got deleted
This morning, I encountered a frustrating issue with my Amazon listing. At 12:04 PM, I received an email stating there was an "Account Policy Violation." When I logged in to investigate, I was shocked to find that my listing had been completely removed, leaving me with over 1,000 units of stranded inventory. I contacted Seller Support for assistance, but they were unable to help and simply advised me to create a new listing to resolve the stranded inventory. However, the stranded inventory is just a symptom of the real problem. I don’t understand why my listing was deleted within just a few hours of receiving the policy violation email. The email only mentioned an image issue, and it appears that my product photos may have been automatically reverted to Amazon stock images, which triggered the violation. It seems there may have been a defect on Amazon’s side that caused the photo reversal, yet I was not given any opportunity to resolve the issue before my listing was removed. Now I’m left stuck with inventory and no listing—an incredibly frustrating situation. Dealing with this has been such a headache that this might be my last inventor order. Additionally, I check my listing daily and yesterday the correct image was displayed. I am almost certain Amazon had a change or defect that caused this. I am now told I need to create a new listing and all my reviews are gone.
0 likes • Nov 12
@Trevin Peterson Thanks Trevin. I contacted support, got the violation removed and recreated my ASIN to recover it and it was active as of yesterday. To my surprise, this morning, it got flagged with a violation again stated "Per our policies, sellers may not change the product’s detail page to become different from the original product listed." and my listing got deleted again. Very frustrating because their Catalog team stated there is no issues and Account Health team stated all is good now. It seems their automatic system is still flagging it and they need to fix the root cause.
0 likes • Nov 14
Update: I re-listed my ASIN and images again and product is live but I am sure it will get deleted again during the nightly automation that seems to be occurring on the backend. In the case I submitted, I keep getting the same canned response stated to relist and re-upload the images and wait 24 to 72 hours. After I do that, I get the same canned response that they see the listing active now and everything is in compliance. Tonight, I believe, my listing will get deleted again since it has been happening all of this week with no real resolution from Amazon. Is there another escalation path than through Seller Support? Seems like it is getting no where with the same canned response.
Nov 7 •
FBA Storage Fee
Did Amazin increased their storage fee? My Oct bill was 15x more than usual cutting my profit into the negative. 😞 Edit. Just realized it is Q4 storage fees increase. What was the rate last month vs now?
Sep 26 •
Slow month
Hey everyone, just curious how sales are going for you this month. It’s been pretty slow on my end. Over 50% less sales than last month.
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