Aug '24 • General 🌎
How I track Health score to predict (and prevent) churn
What if I gave you the superpower to predict which one of your clients will churn?
In this video I’ll be going over how we track health scores in our agency - one of the most powerful metrics you can actually track when it comes to customer success.
We’ll be going over how to properly define your health score, a live build of a Google sheet template/ dashboard so you can easily track it and how to tie this all together using automation.
PS Here is the free template for the Google sheet -> https://docs.google.com/spreadsheets/d/1U9UcnuoXtkmKh84Q4XDus3WkyYB0RBCOuOGO_ULtstc/edit?gid=1653485405#gid=1653485405
Enjoy!
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How I track Health score to predict (and prevent) churn
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