Why hasn't there been any updates or communication on where the team is at in the process for fixing these issues we're all experiencing? My partners and team are considering going in another direction if there's no resolution in sight. We dont want to leave as it would be stress full and bog down operation. But what are we supposed to do when there's no insights or updates? Please let us know whats going on as soon as possible. Thank you!

Any meaningful upgrade comes with a moment of discomfort. V3 is one of those moments. To support what’s coming next, we had to migrate some core components earlier than planned. While this was the right decision for the long term, we know the timing has caused real frustration. If you’ve experienced call issues, delays, or unexpected behavior, we want to be clear from the start: We see it. We understand the impact. And we’re actively fixing it. Right now, there are three main things we want to acknowledge. First, there is a delay in the AI agent greeting on outbound calls, and this is affecting all outbound traffic. We know how important that first moment of a call is, and we agree that this experience is not where it should be. A fix for this is part of the upcoming patch and is being treated as a top priority. Second, some users are experiencing latency or connection issues. The majority of the platform is operating normally, but we already have a patch in progress that directly addresses these issues and will be rolling out shortly. Third, there is a busy signal issue affecting a small subset of numbers. We currently host over 14,000 phone numbers. Out of those, a few hundred are affected. If you’re one of them, your frustration is valid, even if the issue is isolated. Most of the impacted numbers fall into one of these categories: - Custom Telnyx setups that don’t align with our updated requirements - SIP trunking requests that were never completed - Older numbers still in the final stages of porting from Twilio to Telnyx If you’re affected, there are two paths forward. Option one: wait it out. For many numbers, this will be resolved automatically over the next few days as the patch and cleanup complete. Option two: move faster. You can purchase a new number and let our support team know. If your old number qualifies, we’ll credit your wallet for the entire year for the phone number ($30) for the trade-in. This option is there for anyone who can’t afford downtime.

Im trying to add the below XML to my voice bot. The goal is to have the bot when doing breathing exercises count slower. Im testing different ways to tell the bot how to do the breathing sessions. Where can I add this? Supposedly, im not suppose to do it in the prompt area but the "spoken Repsonse" area or what ever assistable calls this. <speak> <prosody rate="65%"> One… <break time="1200ms"/> Two… <break time="1200ms"/> Three… <break time="1200ms"/> Four… </prosody> </speak>

I have a potential client who wants to white label my services, however, he's in Saudi Arabia and need the bots to speak Arabic. Anyone have experience building or prompting in other languages?

How do i fix this? my open ai is paid and active.