For those of you using VAs for front desk support, especially clinics that rely fully on VA kiosks, how do you handle maintaining two physical bodies in the clinic at all times for safety and security? I get how scheduling can cover this under normal circumstances, but what’s the plan when someone is out sick or on vacation? I’m also curious how you manage urgent VA messages when the treating PT is tied up and not at their computer. For example, if they're doing manual work and something time sensitive comes up, how do you make sure that info gets to them quickly? We currently have three VAs and are looking at potentially expanding, including adding Saturdays or opening a new location with an all VA system. We’ve already run into a few logistical questions and barriers, and I know many of you have figured this out successfully. I’d really appreciate any advice or insight on how your clinics handle these pieces. Thank you in advance!

I would love some advice from those of you who have done collegiate job fairs. I signed up for job fairs at 2 local universities with PT programs for February. This is so far outside of my comfort zone I don’t know where to start. I signed up now as once I commit to something I will follow through and so I have plenty of time to figure it out. What have you done that went over well? What would you not do again? Any “outside the norm” branded items that were a hit? I would love some interactive ideas so it’s not just me making small talk which scares me to death! Thank you!!