I’m curious if anyone here has joined any professional handyman associations such as: > Association of Certified Handyman Professionals (ACHP) > United Handyman Association (UHA) > International Association of Professional Handyman Business Owners (IAPO). I’m exploring whether joining one of these organizations is worthwhile from a credibility and positioning standpoint — specifically to help separate a professional company from the “Chuck in a truck” low-ball segment of the market. If you’ve joined one, researched them, spoken with representatives, or have firsthand experience, I’d really appreciate hearing your thoughts. Are there tangible business benefits? Has it helped with trust, marketing, pricing power, or networking? Any insight — positive or negative — would be extremely helpful.

Today was fun - we had to fire one of our newest employees (Estimator) Our follow up process, regardless of an approved or declined estimate requires that our team calls to get feedback on the experience with our employees. This form of feedback is the best, because it's directly from the clients you're trying to capture. Come to find out, a client told us that he had declined our initial estimate due to cost and that our employee called back on his personal phone and told the client he can do it personally for half the price. At this time, the client agreed and paid a 50% deposit. That is when things went south. Our now ex-employee ghosted the client, continued to lie about the reasoning, was driving our company vehicle, showing up in uniform all of which made the company look bad.. We made the easy decision to fire this employee, but would have never known this was going on behind our backs if it wasn't for a dialed in follow up process for EVERY client.. (Especially the ones who didn't approve). Needless to say, Handy's will be comping this gentlemen's project. It was an elderly man who wanted his shed redone for his wife's birthday. Don't be a shitty person. It'll always come back to bite you in the ass. Also, do happy calls ha!

A new lesson in the Business Finance Module will be completed end of this week. Cash flow was initially one of the largest issues we faced. It seemed we always had money coming in, but never left over at the end of the month. I'm sure we aren't the only ones who felt that way. We realized that business don't fail because a lack of profit, it really has to do with the short term cash constraints that if not controlled, force you to shut down. The goal with this lesson is to provide clarity around cashflow, how to manage it and review it regularly and keep more cash on hand with some tips and tricks!