Handling Call Forwarding & Transfers
Hey everyone,Iโm running into a call loop issue and wondering if anyoneโs dealt with something similar. Hereโs the setup: - My clientโs main phone number is set to forward all incoming calls to our AI receptionist number. - The AI answers, handles the call, and in some cases needs to transfer the caller back to the clientโs main number. The problem: since that client number is forwarding all calls to the AI number, the transfer just loops back to the AI โ essentially creating an infinite loop instead of ringing the clinic. Has anyone found a good workaround for this?Ideally, Iโd like a way for the AI to transfer calls back to the clinic without getting caught in the forwarding rule. Appreciate any tips or examples of how youโve handled this setup!