Handling Call Forwarding & Transfers · Brendan's AI Community

Handling Call Forwarding & Transfers

Hey everyone,I’m running into a call loop issue and wondering if anyone’s dealt with something similar.

Here’s the setup:

My client’s main phone number is set to forward all incoming calls to our AI receptionist number.
The AI answers, handles the call, and in some cases needs to transfer the caller back to the client’s main number.

The problem: since that client number is forwarding all calls to the AI number, the transfer just loops back to the AI — essentially creating an infinite loop instead of ringing the clinic.

Has anyone found a good workaround for this?Ideally, I’d like a way for the AI to transfer calls back to the clinic without getting caught in the forwarding rule.

Appreciate any tips or examples of how you’ve handled this setup!

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