Hi Folks, I haven't posted here in a while. I saw some posts re: KPIs and wanted to share the KPI tracker I am using since I just gave a refresh. I'll continue to expand on this and build it out, but this is what we track now. On Mondays my team fills out the information for the areas they are responsible for and on Tuesday each team member reads out their metrics in the team meeting. Full accountability. If there is an issue we discuss what's causing it. We keep this updated for year to date, last 4 weeks and the last week. Maybe this will be helpful to a few. If anyone wants a copy send me a PM.