Activity
Mon
Wed
Fri
Sun
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
What is this?
Less
More

Memberships

Technician Find Community

321 members • Free

2 contributions to Technician Find Community
Should techs write their own tickets?
I just read this article that challenged my understanding of shop dynamics in the repair industry. It argues that technicians, not service advisors, should be the ones building repair tickets. Jay Huh, a business coach at Shop Fix Academy and North Carolina-based shop owner claims that since techs are the ones actually working on the vehicles, they have a deeper understanding of exactly what each job needs. This makes sense to me but I haven't seen it done in practice so I thought I'd put it out to the community to see what you think. Apparently, some shops are already experimenting with this model and seeing great results. Read the full article here: Why techs, not advisors, should build tickets I'm really curious to hear your thoughts on this. It might mean changing up some position descriptions and job ads! Let me know what you think in the comments! 👇
4
6
New comment Feb 15
2 likes • Feb 12
I used to have my techs look up their own labor times and the complete list of parts, then the RO would go up front for the SA to look up parts and complete the estimate. My feeling was they are the ones working on the vehicle and they needed to know if they could do the job in that time frame and if not, they would document and add the additional time needed. This worked very well for us. The SA was responsible to procure the parts and sell the jobs.
WELCOME NEW COMMUNITY MEMBERS!
In order to get acquainted and and help fellow community members, please share: 1. The name and location of your shop. 2. Your biggest frustration with finding techs. 3. How you found your last tech.
11
72
New comment Feb 14
3 likes • Feb 12
1. Hi all, I'm Randy Pickering. My wife and I owned Pickering's Auto Service for 45 years in Lakewood and Arvada, Colorado. I was 3rd generation in the automotive repair industry and we sold the businesses to our son's a few years ago. I then transitioned to being a Certified Independent Business Development Coach for Elite Worldwide for the last 10 years. 2. While I no longer work to find techs for ourselves, I do work with my clients on ways to find techs. The challenge I find most often is their reluctance and unfamiliarity on what platforms to use and how to design compelling ads. I recently viewed the [WEBINAR RECORDING] Is AI the Missing Tool in Your Auto Repair Shop? I recognize there are a lot of changes in how to attract top talent. Frankly, most owners don't find the time necessary to work on recruiting. I believe using the services of TechnicianFind would garner better results.
2 likes • Feb 12
Thanks Chris!
1-2 of 2
Randy Pickering
2
13points to level up
@randy-pickering-4930
After 45 years in business, now an Elite Automotive Repair Coach, helping shop owners achieve goals & happier lives with top industry experts.

Active 31d ago
Joined Feb 11, 2025
ESFJ
Denver, CO
powered by