Should techs write their own tickets?
I just read this article that challenged my understanding of shop dynamics in the repair industry. It argues that technicians, not service advisors, should be the ones building repair tickets. Jay Huh, a business coach at Shop Fix Academy and North Carolina-based shop owner claims that since techs are the ones actually working on the vehicles, they have a deeper understanding of exactly what each job needs. This makes sense to me but I haven't seen it done in practice so I thought I'd put it out to the community to see what you think. Apparently, some shops are already experimenting with this model and seeing great results. Read the full article here: Why techs, not advisors, should build tickets I'm really curious to hear your thoughts on this. It might mean changing up some position descriptions and job ads! Let me know what you think in the comments! 👇