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Brendan's AI Community

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Question about the forwardcall tool in VAPI
Hi guys I wonder if it's possible to use function to forward the call to a real human in VAPI The catch is it needs to be an inbound call, and works like a call center where there will be different departments where the call can get forwarded to. Sounds like VAPI squad is the solution for this but I think that would only work if we would like to pass the call to another AI, in our case we would like to pass it to a real human. Thanks, Ralp
0 likes • Jul '24
Thanks, I may just have to use that for now as an alternative. We have multiple team members so our ideal flow is if the customer says "I would like to talk to Jane" then it forwards the call to Jane, same for the rest of the team.
0 likes • Jul '24
yeah right, thanks for the idea
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Ralp Dexter Bongato
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Ralp

Active 499d ago
Joined May 6, 2024
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