Alright team ... new week, new patients, new chances to grow. Last week we went deep on Day 1 - connection before correction, communication, and finding the patient’s real “why.” (The Hot Button). This week, let’s build on that. Drop your answers below 👇 1) What was your biggest lesson or change from applying the Day 1 process last week? 2) How can you improve your diary for this week (the things YOU can control)? 3) What’s one thing you’re focusing on improving with your patients - connection, certainty, explanations, or results? Small shifts done consistently make a massive difference over time. Let’s start the week strong. Thanks Stefan

Hi Stefan and community, We are Connect Spinal Health. Andrew and I are excited to be part of this group. Here is our patient journey. We have this in more detail also but thought this would be useful to share with the group. I suppose the main constraints for us are getting patients to purchase care packages upfront and getting patients to Wellbeing. We keep working on all these things! Looking forward to getting practical advice on these. See you tomorrow :) Sinéad

Day 0 - Initial contact -Pt contacts office from a source. CA takes details, takes deposit, sends initial paperwork to be completed. CA gives location of practice and books NP and ROF appts. Day 1 - Initial Consultation - Pt enters practice, CA welcomes, DC greets and welcomes, explains process for the Init cons. Takes Hx, performs assessment and then handover to CA. CA confirms ROF appt Day 2 - ROF - CA welcomes Pt, DC - welcomes back, explains ROF visit, performs ROF includes care plan, costs, consent for plan/costs and informed consent for Rx, Adjusts pt then - handover to CA - CA books care plan appts including PE and reassessment, discusses financial policy. and collects payment. Care plan given or emailed to pt.. Day 3 - DC does 3 legged stool - schedule of care, removing bad habits, importance of stretches when they are given, Adjust pt 6th visit - Progress examination - subjective and objective (usually positive findings from Init) to determine if pt on track. DC adjusts and gives mini report. 12th visit - Reassessment - full reassessment , DC adjusts - mini report. Handover to CA - explain new care plan and financials. CA books new care plan and discusses finances for that visit. Care plan given or emailed to pt. 12th visit of new care plan - as above and continues for every new care plan from this one.