Happy weekend everyone, please i got this message from my email oo what do i do please?

We want to support you better, but to do that, we need to hear from you. What is the biggest challenge you are facing right now in your Salesforce journey? Is it: Not having enough time to study Finding some topics too complex Struggling to understand how things work in real life Confusion around Flow, Security, Reports, Automation, or Data Management Not knowing what to study next Difficulty using your laptop or navigating the platform Lack of confidence Staying consistent Be honest in the comments and share where you are really struggling. This is a safe space, so do not feel embarrassed. The more you share, the easier it becomes for us to understand how to help you properly and give you the right support. Drop your biggest challenges in the comments and, if possible, mention the exact topic or area you are finding difficult. We are here to help you move forward I love you all Kind regards Godwin | Tech Mentor and Coach

Does it mean that after finishing a course,one cant go back to it again for revision? because i tried going back to my previous courses for revision but i could'nt. please i need more insight. Thank you

please i am finding difficult going back to the levels i have previously worked on ,i need some revisions 🙄

YOU WILL USE THE TIME OF THE CLASS TODAY TO DO THIS PROJECT, SO NO CLASS. PRACTICE IS MORE IMPORTANT THAN LISTENING, LETS GET YOUR HANDS DIRTY You will present your solution in the next class. You may collaborate with others, but every student must build the project and understand their own implementation. 📌 Company Background You have just been hired as the Salesforce Admin for ConnectWave Internet Ltd, a UK broadband company. ConnectWave provides home and small business broadband services across London, Manchester, Birmingham, Leeds, and Liverpool. The company has grown quickly, but its customer support team is now struggling to manage increasing customer complaints and service requests. Customers contact the company through phone, email, and website forms, but support agents do not have a clear and structured way to track issues from start to finish. ⚠️ Business Problem The Head of Customer Support has raised the following concerns: Customer issues are not being tracked properly. Support agents forget to follow up with customers. Multiple agents sometimes work on the same issue. Managers cannot clearly see which issues are urgent. Leadership has no clear reporting on the most common customer problems. Customer satisfaction is dropping because issues are being delayed or missed. 🎯 Business Expectation The company wants Salesforce to become the main Case Management system for their support team. They want a system that can: Capture customer issues properly Track case progress from start to finish Assign cases to the correct team Identify urgent cases quickly Show managers what is happening in real time Provide reports on support performance 🧠 Your Role as the Salesforce Admin As the Salesforce Admin, you are required to build a Case Management system in Salesforce that solves these problems. You are not just explaining a solution. You must actually create the setup in Salesforce. ✅ WHAT YOU MUST CREATE 1. Use the Standard Case Object You must use the Case object as the main object for this project.