Most conversations about Voice AI agency ops focus on: how do I build better agents? I’ve started thinking that’s the wrong question — at least past a certain point. Once you have paying clients and real deployments, the question that actually determines whether you keep those clients isn’t “how good is my agent” — it’s “how quickly do I know when something isn’t right, and can I prove the agent is working before anyone has to ask?” Building better agents doesn’t help you if your client finds out about a failure before you do. And it doesn’t help you if there’s no automatic proof of value being delivered between build and renewal. I’m not saying quality doesn’t matter. It obviously does. But I’ve seen good agents lose clients — and mediocre agents retain them — based entirely on whether the operator was on top of what was happening operationally. Am I off base here or does this match what others are seeing?

GHL just provided notice that webhooks are currently degraded. That means you may be missing calls, failing contact updates or bookings. In an effort to not self-promote 🙏 --> At least be aware of these issues. If you want to get off of Webhooks and use API calls directly (which isn't experiencing degradation), you can build your own API endpoints. I created a free video showing you how to do exactly that. Enjoy 👍and let me know if you have any questions. https://www.youtube.com/watch?v=hOV9IS66CL0&list=PLmqDzHnrARz6-kJw9k_gaKuacBAJBRwMo

DR Best Clients.. I'd love to hear how some of you 'qualify' a Client or even a Niche for DR. Some of my criteria would be but not limited to: >Average sale price per customer $1,000+ >Profit margin 50% >Minimum 'profit' per sale $500. What are some of yours that make up a good client or niche?

is ghl still used

Where do you guys get your leads other than Gmaps and putting into a spreadsheet?