I finally did my exam and I passed first time........

All glory be to God 🙏🏾 I'm excited to share that I have successfully passed my Salesforce Certified Platform Administrator exam! 🎉 I'm deeply grateful to God for His grace and strenght through this journey. My sincere appreciation also goes to my amazing mentors, @Godwin Mbah and @Divine Lantum .Your knowledge, guidance, and belief in me made a real difference. Thanks @Ugonna Anamekwe for those tips! Eyes on the next goal now.......All glory be to God 🙏🏾

Hi Efetobore Bernard Igoni, Congratulations on earning Salesforce Certified Platform Administrator! Test Taker Name: Efetobore Bernard Igoni Exam: Salesforce Certified Platform Administrator Result: Pass Date Completed: March 28, 2026 Review section-level scoring Configuration and Setup: 78% Object Manager and Lightning App Builder: 56% Sales and Marketing Applications: 100% Service and Support Applications: 67% Productivity and Collaboration: 50% Data and Analytics Management: 80% Automation: 78% Agentforce AI: 40% I want to encourage all of us here on this platform to take the test if you are due to take the test. How do you know you are due ? 1) Make post of where you are constantly ,so you can be advised by Godwin 2) If you observe the break down above, you should try and cover all that aspect before writing the exam. 3) You can leverage the Pathway AI to learn most of the topics are there and you just have to practice 4) Past questions are good but you can't depend on past questions alone 5) Goto Trailhead and practice Modules related to the breakdown ahead . I also want to say thank you to our Mentor @Godwin Mbah ,our amiable instructors @Divine Lantum and @Josephine Nti ,i really appreciate you guys for your supports. Please don't be angry i didn't score 100% in all the section "Na book i nor Know" but i trust you will knock it 100%. Thanks so much for reading me.

Hello everyone, I want to quickly alert the entire community about something important so everyone stays safe. Two of our members @Iqmot Oladunni Yusuf and @Tosin A reported receiving a suspicious phone call from someone called Adebayo David, claiming to be related to our Salesforce training and mentioning a meeting tonight at 9 PM. After that call, the person also received an email about a webinar. I tried calling the number but he did not respond.. Please note: This is NOT from me and NOT from our community. I will never call you asking for codes, verification details, or personal information. All official communication from me will always come through: • The Skool community • Our official emails • Announcements I personally post inside the platform or calls directly from me. If anyone calls you pretending to be connected to our training or asks you to click suspicious links, please ignore them immediately. I will be attaching the phone number screenshot of the individual reported so everyone can be aware. If you see that number or receive a call from it, do not engage. Unfortunately, when people see others trying to improve their lives and build new careers, there are always individuals who try to take advantage of that. But as a community we stay alert, we protect each other, and we keep moving forward. Thank you @Tosin A and @Iqmot Oladunni Yusuf who reported this quickly. That is exactly how we keep everyone safe. Please stay alert, stay focused on your learning, and remember that I am here to support you every step of the way as you build your career in tech. If anyone receives any suspicious messages or calls, report them to me immediately inside the community. Let us stay sharp and keep progressing together. Kind regards Godwin, Tech Mentor & Coach

📚 Service Cloud Project Session Summary On February 12, 2026, our team conducted an in-depth training session on implementing a Salesforce Service Cloud solution for British Gas UK, focusing on case management, email routing, and automation. 🎯 Key Topics Covered Email-to-Case Configuration 📧We learned how to set up email-to-case so that incoming customer emails automatically create cases in Salesforce. The email subject becomes the case subject, the body becomes the description, and cases link to existing contacts when available. Case Routing & Queues 🎯The team explored how to configure three service queues (Billing Support, Technical Support, and Customer Support) to route cases based on their category. This ensures cases reach the right support agents efficiently. User Profiles & Permissions 👥We discussed setting up different user roles: - Support Agents: Can only see and work on cases assigned to them - Billing Agents: Handle billing-specific cases only - Support Manager: Has visibility into all cases and can manage team workload Case Assignment Rules ⚙️We demonstrated how assignment rules automatically route cases to appropriate queues based on case category (billing, technical, or general inquiry). Reporting & Analytics 📊The team created summary reports to help managers track: - Open cases by queue - Closed cases by issue category 💡 Key Takeaway This project demonstrates how to build a real-world customer support system in Salesforce that automatically routes customer inquiries to the right team members, improving response times and customer satisfaction. Please note if you have this link you can have access Below here is the link for the meeting : https://tldv.io/app/meetings/698e33c0ddc5c400139ed1dc