Yea I have to agree with Jeremy, you're already giving him a great deal with your price. your setup fee is my starting cost for just a website. Don't lower you value by giving away more free, and trust me if he haggles you for the price he's going to be more headache down the road. I'd defiantly pass the usage to the customer (I always do)

Yea, I'm running that for a few clients, but I don't have as much discrepancy in the numbers. could you share a screenshot of the stats tab?

When you're adding an action under the bot goals, you'll see 2 tabs single/multiple calendars, when you toggle it to multiple it will allow you to multiselect your calendars. As far as setting the actual calendars up I'd set both of them as service calendars (1. Maintenance/Jobs/Service Call, 2. Quotes/Estimates)

I figured a loom may help https://www.loom.com/share/42614123f0b643c789e9be5bc907dd37

So both Pamela and Jeremy answers are perfect. I do build quite a bit of API connections (but I charge so much to the client to do that, or I don't even consider it) What I think: I'm assuming since you said you're trying to not touch PHI, that you're trying to use the Voice AI to collect basic lead information, schedule appointments, or answer general practice related questions. 1. If they paid you so much money, find a good overseas developer to help you out. Building an API to connect to Voice AI Agent is a pain!!, the API is the easy part, but to have the agent follow a specific cadence to wait for api to pull availability or patient records is almost impossible. That's before we even discuss custom objects/fields/values, you essentially would be doing so much just to store the data you get from the API, then you would need to parse and reformat the API json output and have the voice ai read it. 2. If you they're not paying $15K+ then I would try to see if their system has an existing sync functionality with google maps.