I have around 30 sub-accounts that are no longer active but still show a positive balance. How can I transfer those funds back to my agency balance? I have clients asking the same thing, and I’m uncomfortable telling them that money would be lost.

@Jorden Williams You told me you already had it implemented in the backend and that you were going to implement it on my dashboard last week, but you haven't heard back, and I need it urgently. It's something all my clients are asking for. Please, when can you have it? @Jorden Williams

What exactly is causing this error? Today I have been having problems with messages, and recently I encountered this error. I have had problems with response times. Please help.

What is happening with this? I try to use 4o and save the changes, every time i go back all my agents are using 4.1 nano which is a disaster handling the conversations

I've created a Q&A formatted KB for a client, but the voice assistant isn't pulling any information from it. It's working with Chat, but I cannot get it to work with voice. I clicked the ENABLE VOICE then the CONFIRM button in the popup, and it just spins. After awhile, the popup closes, and the ENABLE VOICE button is still active.