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4 contributions to Reviewly.ai
How An Attorney's Office Got Slapped For A Review Surge
Key Takeaways - Client's aggressive review solicitation led to Google removing ~50% of new reviews - Despite setback, client's account remains active; continuing steady review collection - Agencies must set clear expectations on review acquisition pacing to avoid Google penalties - Regular check-ins and ongoing guidance are crucial for preventing client missteps Google Review Solicitation Mishap - Client mass-messaged customer list for reviews - Google removed ~50% of new reviews ("review purge") - Client disabled all throttling systems, triggering Google's attention - ~30 reviews hidden due to "review surge" - Account not terminated; still collecting reviews at a consistent pace Agency Best Practices for Review Management - Never promise high review numbers in short timeframes (e.g., 20-50-100 reviews quickly) - Implement review throttling systems (e.g., Revealies' built-in throttle) - Advise clients to limit review requests (e.g., X requests per day) - Encourage consistent, metered review activity over time - Explain importance of gradual review build-up (e.g., 1-2 weeks vs. 2-3 days) Client Communication Strategies - Proactively check in on client's review generation activities - Offer to use successful clients as case studies to gain insights - Be prepared to re-educate clients on best practices - Frame review collection like "teenage driving" - set clear rules and expectations Handling Review Penalties - Guide clients through Google's review reinstatement process - Help reframe future review collection strategies - Emphasize consistent, day-to-day review requests aligned with business volume Next Steps - Implement regular check-ins with clients about their review collection practices - Develop clear, written guidelines for clients on safe review solicitation - Create a crisis management plan for clients facing Google penalties - Consider enhancing review throttling features in agency tools - Use this case study to educate other clients and prevent similar issues
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New comment 29d ago
How An Attorney's Office Got Slapped For A Review Surge
0 likes • 29d
Who's "client" in this summary? The law firm or Reviewly subscriber / Agency? I've been at conferences and on calls with hundreds of people and they're asked to post a review all at once, and I've never heard of anything coming as a result of the surge. Is this a new policy, perhaps?
I'm back, with a New Attitude and Amazing Possibilities Ahead!
I had to duck out for a while mid-summer while I sold my house and generally transformed my life. I've been playing around with AI stuff and have come to a simple conclusion: it's going to compress the heck out of the time it takes to deliver pretty much anything that's not physical, and even then it will improve things. All I seem to hear these days is how many people it's going to put out of work. That's one side of things -- when you can improve productivity by up to 99%, the challenge becomes "how can I put these people to work to expand my business exponentially?" Sadly, most people will NOT think that way! Anybody who finds themselves displaced by AI needs to ask themselves, "What services or expertise can I offer that I can use AI to help me deliver 10x as much as my competitors in a given time-frame?" However, you do NOT HAVE TO TELL ANYBODY THAT! Most people have not caught on that it's possible to write a book or build a website or create a detailed marketing plan or Business Plan in less time than it takes most "professionals" to write an outline or a one-paragraph Executive Summary. Of course, some people will say, "Hey, I can build you a 50-page ecom website and I'll only charge you $10 instead of $1000" but they're being stupid because ... why not charge $899 instead? I have a service I'm going be selling shortly that takes this approach. I'm using a new tool that lets me do what's required incredibly fast. It might be 6 months before there are a dozen similar tools on the market that do the same thing, but by then I can realistically have generated $1M in sales, by myself, with very little overhead. My costs will be minimal. Which begs another question: if you can conceive of a new business, build it, and generate OVER 6-figures of income in LESS THAN 6 MONTHS, how much do you think you could sell it for? I believe 2025 is going to be the year people start to figure out that they can use AI to go from a brand new idea to 100x in productivity BY THEMSELVES while continuing to charge the same thing their competitors are charging for the same service that's NOT using AI.
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New comment Dec '24
0 likes • Dec '24
@Walt Wise Not sure, could be a few dozen different online marketing groups over the years. :)
Thrive in 25 - session #1 was AWESOME!
Wow! Jeff just went through an example using ChatGPT to build an entire presentation and approach for selling GBP services to electricians who might want to expand their business to include EV Home Charging solutions for EV owners. This strategy leveraging ChatGPT can work for pretty much any niche to help them use GBP support to go after new business. I also learned a lot of new stuff about ChatGPT that I've not seen before. (I've been playing with it, but learned new features I didn't know it has.)
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Hi from Sunny California
Hi, my name is Ken Sar and I am glad to be here to learn from all of the great mind. If possible I will also be sharing my experience and my win (in the coming weeks).
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New comment Dec '24
0 likes • Dec '24
Hey, Ken, great to see you again! It has been a while since the old RAP days, eh?
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David Schwartz
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13points to level up
@david-schwartz-8083
AI will compress the time needed to create deliverables by up to 99%. It's not going to "put people out of work", but make them 99% more productive.

Active 8h ago
Joined Dec 19, 2024
INTP
Phoenix, AZ
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